Occupied property

Some homes may qualify to be exempt or receive a discount from Council Tax. This means the liable person will get a 100% exemption, or will pay a reduced amount of Council Tax. Certain residents can be disregarded (people not counted when calculating Council Tax). 

Get more information on money off council tax by selecting the criteria available on our money off council tax webpage.

How to apply

You can apply online for a discount or exemption by filling in the Apply for a Council Tax discount or exemption online form on our website.

If you need any assistance on how to apply for discount or exemption, you can find how to contact our Customer Advice and Support Service through our website. 

How to cancel your discount or exemption

Find out how to notify us of a change of circumstances by visiting our Reporting a change in circumstances webpage.

How do I notify you of potential Council Tax fraud?

You can report potential council tax fraud through the online form on our website. If you need any assistance, contact our Customer Advice and Support Service.

Apply for a discount or exemption for an occupied property

Customer Advice and Support Service

Address: Council Headquarters
Newtown St. Boswells
Melrose
TD6 0SA

Telephone: 0300 100 1800