Contact us

Due to annual billing, we're experiencing a large volume of queries. Please visit our FAQ pages for further assistance.

Online services

Many of our services have online forms which allow you to access services at a time that is convenient to you.  They are grouped into the following categories:

If you have an enquiry relating to a specific service please use our A-Z of services. Contact details for specific services can be found at the bottom of our pages, along with a link to an online contact form where one is available.

Please make use of our online services wherever possible. If the service you are looking for isn’t available on the website, the below contact methods are also available.

Live chat

Live chat is a service we are currently trialling.  At certain times of the day it is available on the following pages for associated enquiries:

Customer Advice and Support Service

  • online: fill out our online contact form
  • email:
  • phone: 0300 100 1800
    • Monday to Thursday: 8am-5pm
    • Friday: 8am-4pm
    • Saturday: 9am-12noon

Emergency out of hours

Phone: 01896 752111


Phone 01835 824000.

British Sign Language users

Please contact us via Contact Scotland-BSL.

View this page in BSL.