Contact us

Online services

Many of our services have online forms which allow you to access services at a time that is convenient to you. They are grouped into the following categories:

If you have an enquiry relating to a specific service please use our A-Z of services. Contact details for specific services can be found at the bottom of our pages, along with a link to an online contact form where one is available.

Please make use of our online services wherever possible. If the service you are looking for isn’t available on the website, the below contact methods are also available.

Live chat

Live chat is a service we are currently trialling. It is available on various pages of our website for associated enquiries. If we can deal with your enquiry over live chat, a box will appear on the bottom right hand of your screen.

Live chat is available:

  • Monday to Thursday: 9am-5pm
  • Friday: 9am-4pm
  • Saturday: 9am-12noon

Customer Advice and Support Service

Emergency out of hours

Phone: 01896 752111


Phone 01835 824000.

Scottish Borders Council
Council Headquarters
Newtown St. Boswells

British Sign Language users

Contact us via Contact Scotland-BSL.

View this page in BSL.