Online services
Many of our services have online forms which allow you to access services at a time that is convenient to you. They are grouped into the following categories:
If you have an enquiry relating to a specific service please use our A-Z of services. Contact details for specific services can be found at the bottom of our pages, along with a link to an online contact form where one is available.
Please make use of our online services wherever possible. If the service you are looking for isn’t available on the website, the below contact methods are also available.
Live chat
Live chat is a service we are currently testing. It is available on our missed bin collection page for associated enquiries, but we aim to add it to more pages over the coming months.
Customer Advice and Support Service
- online: fill out our online contact form
- email: customeradvice@scotborders.gov.uk
- phone: 0300 100 1800
- Monday to Thursday: 8am-6pm
- Friday: 8am-4pm
- Saturday: 9am-12noon
Emergency out of hours
Phone: 01896 752111
Headquarters
Phone 01835 824000.
British Sign Language users
Please contact us via Contact Scotland-BSL.