Technology enabled care

Technology Enabled Care

Our Technology Enabled Care (TEC) products could help you or a loved one to live safely and independently at home. You or your family carer can self-refer for the personal alarm. All other equipment requires a referral from Social Work, Occupational Therapy or the NHS. Information is also available at your nearest What Matters Hub.

We provide a range of options including:

How much will it cost?

Our TEC service costs £8.04 per week (or £6.70 per week before VAT is added).

You may not need to pay VAT if you use the service at home and have a long-term health condition or disability. If this applies, we will give you a short form to complete when your service is set up.

In some cases, we may be able to help pay some or all of the cost, depending on your circumstances. We will discuss this with you if needed.

We will write to you to arrange how you would like to pay. We will never ask for your card details directly.

How to get a service

To find out more about our TEC options, you can get in touch with us directly on 01835 826545 or at: tec@scotborders.gov.uk.
You can also visit your nearest What Matters Hub or phone us on 0300 100 1800 (option one).
To help us decide what support may be available to help you and what charges might be applied, we will need you to have an assessment.
If you are not eligible to receive a free or subsidised service, or if you prefer to arrange a service directly without an assessment, contact us to discuss your options.

More information

All our installations are carried out by professional PVG checked technicians.
The personal alarm unit and any additional equipment will belong to us for the duration of the install and must be returned to us thereafter. This does not apply if the equipment was purchased in addition to the monthly charge.
Clients can only self-refer for the personal alarm unit. For any additional equipment, a referral from Social Work or NHS is required.