Problems logging in
Why can't I log into my account
You may not be able to log in if:
- you've misspelled your email address, or used a different email address when you registered.
- you haven't registered for a MyScotBorders account yet. You can register for a MyScotBorders account here.
We’ve recently changed the way you log into your MyScotBorders account
We’ve removed the link to your mygovscot myaccount making it simpler to log in. If you are struggling to sign into your account, we would recommend trying the following simple steps:
- select sign in now
- select Problems signing in?
- enter your email address
- check your inbox for an email to reset your password
You can still log into your mygovscot myaccount directly to manage your account and access any services you receive from them using your old login details.
I've forgotten my login details
If you can't remember your login details, choose 'Problems signing in?' and enter the email address you used when registering. If the email address is correct you'll receive an email with a link to reset your password.
I haven't received the email to reset my password
Check your SPAM or JUNK folder, sometimes our emails are automatically put in those folders.
If the email isn't in those folders, you may have misspelled or used the wrong email address. Re-submit your request again.
If none of the above resolve your issues, submit an account enquiry and we'll investigate your issue.