Privacy notice

Who we are

Scottish Borders Council is a Local Authority established under Local Government etc. (Scotland) Act 1994 and having its Headquarters at Scottish Borders Council, Newtown St Boswells, Melrose, TD6 0SA. You can contact Customer Advice & Support Service by email at  or by calling 0300 100 1800.

The Council’s Data Protection Officer can be contacted using the contact details for the Council as set out above or by email at    

How we will use your information

We are investing in new digital technologies that will allow us to offer high quality, online services to our customers to improve the customer experience and help improve efficiencies.

As part of this work, we will use your information to create a MyScotBorders account which will allow you to access, apply for and make payments to our services online and enable us to keep you updated on progress. As we will be using your information to enable us to deliver a number of our statutory duties, the legal basis under the General Data Protection Regulation 2016 is Article 6(1)(e) ‘processing is necessary for the performance of a task carried out in the public interest’.

In order to create a MyScotBorders account, you will be asked for :

  • Your title
  • Your forename and surname
  • email address
  • Telephone Number
  • Date of birth
  • Address

If you do not provide the information we ask for, you will be unable to register with MyScotBorders and open an account.

You may be asked for additional information when dealing with individual services through your account. If you are asked for additional information you will be provided with a separate privacy notice for each of those services.

We will share information with other departments within Scottish Borders Council to allow services to contact you in future if there is a reason to do so.

How long do we keep your information for?

Your personal data on your MyScotBorders account will be retained whilst your account is active. However, it will be deleted if your account is inactive for 5 years.  You can request for your account to be deleted at any time and to request this, please email with your name and address. If you choose to delete your account, your personal details will be deleted from MyScotBorders. However, there may be a legal reason for us to keep personal details you have provided to Council services for longer, such as if legislation requires us to. Council services retention requirements are stated within each service’s privacy notice available on our website.

Who we may share your information with

Once registered, your MyScotBorders account will be created and stored in our Customer Advice and Support Services cloud based system hosted by Jadu and supported by our IT partner, CGI.

The CXM cloud is hosted by Amazon Web Services (AWS).

In general, the Council does not transfer personal data outside either the UK or the European Economic Area (EEA) and on the rare occasions when it does so, the Council will inform you. The Council will only transfer date outside the UK and the EEA when it is satisfied that the party which will handle the data and the county it is processing it in will provide adequate safeguards for personal privacy.

Appropriate contracts are in place to ensure that we and our partners comply with the requirements to Data protection Legislation.

Your Rights

For information on the rights you have over your personal data, please visit our website or if you would like a hard copy of this information, please contact us using the contact details provided above.

How to raise a complaint

We aim to directly resolve all complaints about how we handle personal information. If your complaint is about how we handled your personal information, you can contact the Council’s Data Protection Officer by email at or by telephone on 0300 100 1800.

However, you also have the right to lodge a complaint about data protection matters with the Information Commissioner’s Officer (ICO), who can be contacted by post to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

You can contact the ICO by phone on 3030 123 1113 or you can visit their website for more information at

If your complaint is not about a data protection matter you can find details on how to make a complaint on our website at