The Housing Support Team offer short term services to individuals/households in critical need, who are Homeless or at risk of losing their tenancy. Housing Support offers support to enable people to secure, establish, manage and maintain their accommodation. We deliver our housing support through a commissioned service and an internal team within Homeless Services.
Find out more about our Housing Support Service
The Support Service can assist you if you are:
- Aged 16 or over
- Homeless or Threatened with Homelessness
How do I access the housing support team?
You can request Housing Support through your Homelessness case Officer by:
- phone: 01896 661385
- freephone: 0800 376113
- email: HousingSupport@scotborders.gov.uk
What if I am not satisfied with the service I receive?
Should you be dissatisfied with our service, you can complain via our complaints procedure
Alternatively, you can complain directly to the Care Inspectorate by:
- phoning the Care Inspectorate National Enquiry Line 0845 600 9527
- visiting the Care Inspectorate website
- writing to Care Inspectorate, Ettrick Riverside Business Centre, Dunsdale Road, Selkirk, TD7 5EB
Health and Social Care Standards and Scottish Social Services Council Code of Conduct
The housing support team is a registered service and a regulated workforce. We operate within the practice criteria set out in the Scottish Social Services Council Codes of Practice. We are inspected and supported by the Care Inspectorate in line with the National Health and Social Care Standards
Borders Independent Advocacy Service (BIAS)
- Low Buckholmside, Galashiels TD1 1RT
- phone: 01896 752200
- email: firstname.lastname@example.org
- website: Borders Independent Advocacy Service
Scottish Borders Youth Voice
Duty of Candour
Organisations providing Health Services, Care Services and Social Work services in Scotland are required to follow Duty of Candour procedure where there has been an unintended or unexpected incident that results in death or harm.