Housing support

The Housing Support Team offer short term services to individuals/households in critical need, who are Homeless or at risk of losing their tenancy. Housing Support offers support to enable people to secure, establish, manage and maintain their accommodation. We deliver our housing support through a commissioned service and an internal team within Homeless Services.

Find out more about our Housing Support Service

The Support Service can assist you if you are:

  • Aged 16 or over
  • Homeless or Threatened with Homelessness

How do I access the housing support team?

You can request Housing Support through your Homelessness case Officer by:

What if I am not satisfied with the service I receive?

Should you be dissatisfied with our service, you can complain via our complaints procedure

Alternatively, you can complain directly to the Care Inspectorate by:

  • phoning the Care Inspectorate National Enquiry Line 0845 600 9527
  • visiting the Care Inspectorate website  
  • writing to Care Inspectorate, Ettrick Riverside Business Centre, Dunsdale Road, Selkirk, TD7 5EB

Health and Social Care Standards and Scottish Social Services Council Code of Conduct

The housing support team is a registered service and a regulated workforce. We operate within the practice criteria set out in the Scottish Social Services Council Codes of Practice. We are inspected and supported by the Care Inspectorate in line with the National Health and Social Care Standards  


Borders Independent Advocacy Service (BIAS)

Scottish Borders Youth Voice

Duty of Candour

Organisations providing Health Services, Care Services and Social Work services in Scotland are required to follow Duty of Candour procedure where there has been an unintended or unexpected incident that results in death or harm.


Download the homelessness strategy Download the Duty of Candour report Download advice and information about living in the private rented sector Download the Scottish Borders Homelessness service leaflet Download the Housing Support Service Leaflet

Homelessness services

Monday to Thursday: 8:45am-5pm, Friday: 8:45am-3:45pm, Emergency out of office hours: 01896 752111

Address: Galashiels Area Office
Paton Street
Office access is Monday to Friday: 10am to 12noon and 2pm to 3:45pm

Telephone: 01896 661385