Who we are
We are a local authority established under the Local Government etc. (Scotland) Act 1994 and have our headquarters at Scottish Borders Council, Newtown St Boswells, TD6 0SA. You can contact us by:
- phone: 0300 100 1800
- email: CustomerAdvice@scotborders.gov.uk
Our Data Protection Officer can be contacted using the details above or by emailing firstname.lastname@example.org.
How we will use your information
We will use your information to monitor the number of payments you have received through the Homelessness Intervention Fund. We are required to collect and use this information to perform a task in the public interest and report statistical information to the Scottish Government.
If you do not provide us with the information, we may not be able to provide this service to you.
Who we may share your information with
Your information will be accessed by our staff who need to do so in order to provide the service described above. We are legally obliged to safeguard public funds so details will be checked internally for fraud prevention and verification purposes and may be shared with other public bodies for the same purpose.
Personal data provided for Applications for services administered and/or provided by us may be shared with, or obtained from the following organisations (in addition to any other disclosure required by a Court of Law or in response to a valid request by, normally, a law enforcement agency):
- staff employed to administer Homelessness Services
- the police
- other council services
- other local authorities
Your information may also be shared and analysed internally in order to provide management information, inform service delivery reform and similar purposes to meet our duty to achieve best value and continuous service improvement.
In general we do not transfer personal data outside either the UK or the European Economic Area (EEA) and on the rare occasions when we do so we will will inform you. We will only transfer data outside the UK and the EEA when it is satisfied that the party which will handle the data and the country it is processing it in will provide adequate safeguards for personal privacy.
We do not use profiling or automated decision making processes. A human decision maker will always be involved before any decision is reached in relation to you.
Information you have given us about other people
If you have provided anyone else's details on this form, please make sure that you have told them that you have given their information to us. We will only use this information to contact those people to assess your own entitlement to this service. If they want any more information on how we will use their information they can visit our website.
How long do we keep your information for?
We will keep your information for five years.
You have the right to request access to any personal data held about you by us. You can also request that we restrict the use of your information or even object to any further processing. You can do this by contacting the Data Protection Officer using the contact details provided above. We will respond to your request within 30 calendar days.
For more information on your rights, visit our website or if you would like a hard copy of this information, please contact us using the contact details provided above.
How to raise a complaint
We aim to directly resolve all complaints about how we handle personal information. If your complaint is about how we have handled your personal information, you can contact our Data Protection Officer by email at email@example.com or by phone on 0300 100 1800.
However, you also have the right to lodge a complaint about data protection matters with the Information Commissioner's Office (ICO), who can be contacted by:
- post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
- phone: 0303 123 1113
If your complaint is not about a data protection matter you can find details on how to make a complaint on our website.