Universal Credit

Making an application

You can find out if you’re eligible for Universal Credit (UC) and make an application on the government website. You will need to have some information ready before you claim:

Personal information

  • National Insurance number
  • email address
  • phone number

Housing information

  • your address
  • your landlord’s address
  • your tenancy agreement (if you have one)
  • your monthly rent and free weeks details

Financial information

  • your bank, building society or post office account details
  • details of any income or benefits you get
  • details of any savings or other capital you have

The Department for Work and Pensions has a short guide which explains how to make your claim, and there is a video you can watch that guides you through the claim process.

You can also contact the UC helpline on 0800 328 5644 if you have any questions or face any problems making your claim.

Customer Advice and Support Service

Address: Council Headquarters
Newtown St. Boswells

Telephone: 0300 100 1800