Data controller and contact details
Scottish Borders Council (including your child's school) is the data controller. We are responsible for ensuring your child's personal information is handled safely and lawfully.
- Address: Newtown St Boswells, Melrose, TD6 0SA
- Enquiries: 0300 100 1800 | customeradvice@scotborders.gov.uk
- Education service
- Data Protection Officer: dataprotection@scotborders.gov.uk
Protecting your child's identity
Before using any digital learning application, we consider whether educational aims can be achieved without sharing personal information.
Where possible:
- anonymised information is used for reporting and service improvement;
- ClickView uses analytics information to understand how the platform is used and to improve educational content and system performance; and
- access to personal information is restricted to authorised users and service providers who require it to deliver the service.
Information we use and why
ClickView is an online educational video and learning platform used by Scottish Borders Council and schools participating in educational partnerships to provide curriculum-aligned learning resources. It is available through single sign on through Glow.
Information we use
Pupils: Full name, Glow email address, School, Stage/year group
The platform may also generate:
- Login records
- Video viewing activity
- Usage statistics
Why we use this information
We use the information to:
- provide access to ClickView educational resources;
- support teaching and learning;
- support remote and independent learning;
- improve educational content and resources; and
- understand how the service is being used so that it can be improved.
Legal basis and safety measures
Lawful basis : We process personal information under Article 6(1)(e) UK GDPR – Public Task.
The processing is necessary as part of Scottish Borders Council's statutory functions in delivering education. The relevant legislation is the Education (Scotland) Act 1980.
Security measures
Scottish Borders Council has completed a Data Protection Impact Assessment (DPIA) for the use of ClickView. Appropriate organisational and technical measures are in place to protect personal information, including:
- Information Security and Acceptable Use Policies;
- annual GDPR and information security training for staff;
- restricted administrative access;
- encryption of data in transit and at rest; and
- contractual requirements placed on service providers handling data on our behalf.
Data sharing and decision making
Scottish Borders Council only shares the minimum information necessary to allow pupils and staff to access ClickView.
ClickView uses a number of approved service providers (known as sub-processors) to host, secure, maintain and improve the platform.
Current ClickView Sub-Processors
| Sub-processor name | Country where data resides | Purpose | Is personal pupil data shared? |
|---|---|---|---|
| Amazon Web Services (AWS) | Australia and United States | Hosting and storage of the ClickView platform and educational content | Limited pupil data |
| Cloudflare | Global network locations | Security, performance and content delivery | No |
| Google Analytics | Global | Analytics and service improvement | No |
| Microsoft Clarity | United States | Analytics and user experience monitoring | No |
| Amplitude | United States | Product analytics and improvement | No |
| Looker | Australia | Reporting and analytics | No |
| Salesforce | Australia | Customer support and account management | No |
| Atlassian Jira | Australia | Technical support and issue management | No |
| Microsoft 365 (Teams) | Australia and United States | Customer support and remote assistance | No |
| Braze | United States | Service-related communications | No |
| Outreach | United States and Ireland | Customer communications and account management | No |
| Xero | Not specified by ClickView | Accounting and financial administration | No |
The information above reflects the sub-processors published by ClickView as of July 2026. ClickView may update this list from time to time and Scottish Borders Council reviews any significant changes as part of its governance process.
Automated decision making
ClickView provides usage analytics and reporting information. Educational decisions affecting pupils are not made automatically by ClickView and remain the responsibility of teachers and schools.
Your rights and complaints
Depending on your child’s age and capacity (usually from age 12 in Scotland), they or their parent/guardian have the right to access their data or request corrections. They may also ask us to restrict processing or object in certain circumstances. For concerns or to exercise your rights, please contact the Headteacher or visit our Data protection and your rights webpage.
How to raise a complaint
We aim to directly resolve all complaints about how we handle personal information. If your complaint is about how we have handled your personal information, you can contact our Data Protection Officer by email dataprotection@scotborders.gov.uk or phone on 0300 100 1800.
However, you also have the right to lodge a complaint about data protection matters with the Information Commissioner's Office (ICO), who can be contacted by
- post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- phone on 0303 123 1113
- Visit the ICO website
If your complaint is not about a data protection matter, visit our Making Complaints webpage for more information.