Scottish Social Housing Charter

The Scottish Government’s Scottish Social Housing Charter sets out standards and outcomes that social landlords should achieve.

The Charter says that homeless people:

  • should get prompt and easy access to help and advice
  • are provided with suitable, good quality temporary or emergency accommodation when it is needed
  • are offered continuing support to help them get and keep the home they are entitled to

The Council must report on its Charter performance by providing an Annual Return on the Charter (ARC) to the Scottish Housing Regulator every year.

The Scottish Housing Regulator publishes an Engagement Plan for every Council and every Council must make its Engagement Plan easily available and accessible to its tenants and service users.

How can I find out more?

Contact us if you would like to find out more about our performance, if you have any complaints about our service to you or if you have any ideas on how we can improve our services. You can contact us by:

  • phone: 01896 661385 or Freephone 0800 376 1138
  • online contact form
  • email: [email protected] 
  • post: Homelessness Service at Scottish Borders Council, Paton Street, Galashiels, TD1 3AS

You can get a copy of the Scottish Social Housing Charter by visiting the Scottish Government website.

The Scottish Housing Regulator’s website also has lots more information about the Charter and about landlord performance.