Homelessness support

If you are homeless or facing the threat of homelessness within the next two months, you must contact Homelessness Services and ask to speak to the duty officer.

We have a responsibility to provide you with housing information, advice and assistance in accordance with the Housing (Scotland) Act 2001.

If you are a woman fleeing domestic violence you may prefer to contact the Borders branch of Women's Aid.

What help is available?  

Our duty officer will arrange an interview which you must attend. You will get information and advice about your housing options and be assessed on whether you are eligible for the service. Tell us of any particular requirements, for example, a male/female interviewer or sign language interpreter.

Homeless service eligibility

To be eligible for a homeless service, you must be able to show that you:

  • are homeless
  • are not intentionally homeless
  • are unable to remain in your home due to domestic abuse, medical, financial, overcrowding or any other significant reason
  • have a local connection

If you have no immediate accommodation you will normally be provided with temporary accommodation for a reasonable period (usually 28 days). This allows us to determine the extent of our responsibility to you and to establish if you qualify for permanent accommodation.

Return of belongings

Any service users who left homeless temporary accommodation and may have left personal belongings should get in touch.
Anyone who thinks they may have belongings in storage must contact us on 01896 661385.
We must take reasonable steps to prevent the loss of property, or to try to reduce the risk of damage to it. In meeting this duty, our Homeless Service will have provided at least six months storage of these belongings prior to disposal.
As part of our efforts to return belongings, we also write to clients requesting they get in touch.
Download homelessness service leaflets and guidance