Report a pothole or road problem

Potholes are a form of road fault along with:

  • blocked gulleys
  • loose slabs
  • trip hazards
  • overhanging vegetation

Report a pothole or road fault

To report a pothole or road fault on a public road you need to know the location and details of the fault then either:

  • report it online - also gives the option to attach a photograph (maximum size 4MB)
  • report it to Customer Advice and Support Services on 0300 100 1800

Please note if you have completed an online form you will receive an email confirming receipt of your enquiry. Your enquiry will then be sent to the relevant team for review. You may be contacted if the team requires further information.

Road faults on trunk roads

Transport Scotland are responsible for maintaining trunk roads, these are:

  • A7 south of Galashiels (from Kingsknowes Roundabout)
  • A68
  • A1
  • A702
  • A6091

Any defects on these trunk roads should be reported to their operating company, BEAR Scotland.

Report a pothole or road fault online