Benefits for private tenants

Payments of local housing allowance

Payments will normally be made direct to the tenant every four weeks in arrears and, in most cases, Local Housing Allowance (LHA) must be paid directly to the tenant.

Request payment to a landlord

Payments of LHA can be made direct to a landlord if:

  • we consider that a tenant is unlikely to pay their rent
  • we think that a tenant cannot handle their own affairs
  • we can also make a payment directly to landlords where a tenant is eight weeks or more in arrears with their rent
  • where a landlord has reduced the rent to an affordable level to help a claimant to secure or retain a tenancy

To request that payments of housing benefit are paid directly to a landlord, please download the appropriate form:

For further information on LHA please phone Customer Services 0300 100 1800 or visit one of our contact centres.

Find your nearest contact centre

Customer Advice and Support Service

Address: Council Headquarters
Newtown St. Boswells

Telephone: 0300 100 1800