Privacy notice - roads

Who we are

We are a Local Authority established under the Local Government etc. (Scotland) Act 1994 and have our Headquarters at Scottish Borders Council, Newtown St Boswells, Melrose, TD6 0SA. You can contact our Customer Advice and Support Service by:

  • email:
  • phone: 0300 100 1800

Our Data Protection Officer can be contacted using the contact details above or by emailing

How we will use your information

The personal information we hold about you may be collected by:

  • online form
  • phone
  • email
  • a member of our staff

We will use your personal information to keep you updated on the progress on your enquiry. We are collecting and using this information for the performance of a task which is carried out in the public interest.

Who we may share your information with

Your information will be accessed by our staff who need to use it in order to provide the service described above. Your information may be passed to the appropriate Community Assistance Hub for support during extreme weather, however this will only be following discussion with yourself.

Your information may be shared and analysed internally in order to provide management information, inform service delivery reform and similar purposes to meet our duty to achieve best value and continuous service improvement.

Decision Making

We do not use automated decision making processes. Some processes are semi-automated (such as anti-fraud data matching) but a human decision maker will always be involved before any decision is reached in relation to you.

Information you have given us about other people

If you have provided anyone else's details on this form, please make sure that you have told them that you have given their information to us. We will only use this information to contact those people to assess your own entitlement to this service. If they want any more information on how we will use their data they can view our privacy statement or email

How long do we keep your information for?

The information you have provided will be retained for three years following the last action on your enquiry and will be destroyed in a secure manner.

Your rights

You have the right to request access to any personal data held about you by us. You can also request that we restrict the use of your information or even object to any further processing. You can do this by contacting the Data Protection Officer. We will respond to your request within 30 calendar days.

For more information on your rights see our website or if you would like a hard copy of this information, contact us.

How to raise a complaint

We aim to directly resolve all complaints about how we handle personal information. If your complaint is about how we have handled your personal information, you can contact our Data Protection Officer by:

  • email:
  • phone: 0300 100 1800

You also have the right to lodge a complaint about data protection matters with the Information Commissioner's Office (ICO), who can be contacted by:

  • post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • phone: 0303 123 1113
  • website

If your complaint is not about a data protection matter you can find details on how to make a complaint.