Privacy Notice – Parka Technology
Data Controller
We are a Local Authority established under the Local Government etc. (Scotland) Act 1994 and have our Headquarters at Scottish Borders Council, Newtown St Boswells, Melrose, TD6 0SA. You can contact our Customer Advice and Support Service by:
- email: customeradvice@scotborders.gov.uk
- phone: 0300 100 1800
Our Data Protection Officer can be contacted using the details above or by emailing dataprotection@scotborders.gov.uk
How we will use your information
We use Automatic Number Plate Recognition (ANPR) cameras at selected Council-operated car parks to understand how these car parks are being used. The cameras capture vehicle registration marks, still images of vehicles, and the date, time and location of entry and exit.
This information is used to calculate parking occupancy, length of stay, vehicle turnover, repeat visits and patterns of car park use, to support the management and future planning of our car parks. Once entry and exit records have been matched, vehicle registration marks are replaced with a pseudonymised identifier. The information processed will be retained for 7 days.
The system is not used for parking enforcement, issuing Penalty Charge Notices, payment processing, tracking individual vehicles or identifying registered keepers. No checks against DVLA keeper records are carried out.
Cameras are positioned to minimise the incidental capture of individuals and are not directed at residential properties, footways beyond the car park access points, or the wider public realm.
We are collecting and using this information as it is necessary for the performance of a task which is carried out by ourselves in the public interest.
Who we may share your information with
Your information will be accessed by our staff who need to use it in order to provide the service described above. Your information will not be shared with any third parties.
Your information may be shared and analysed internally in order to provide management information, inform service delivery reform and similar purposes to meet our duty to achieve best value and continuous service improvement.
In general we do not transfer personal data outside either the UK or the European Economic Area (EEA) and on the rare occasions when it does so we will inform you. We will only transfer data outside the UK and the EEA when it is satisfied that the party which will handle the data and the country it is processing it in will provide adequate safeguards for personal privacy.
Decision-Making
We do not use profiling or automated decision-making processes. Some processes are semi-automated (such as anti-fraud data matching) but a human decision maker will always be involved before any decision is reached in relation to you
Third Party Information
If you have provided anyone else's details on this form, make sure that you have told them that you have given their information to us. We will only use this information to contact those people to assess your own entitlement to this service. If they want any more information on how we will use their data they can v\iew our full privacy statement on our website or email dataprotection@scotborders.gov.uk
Your rights
You have the right to request access to any personal data held about you by us. You can also request that we restrict the use of your information or even object to any further processing. You can do this by contacting the Data Protection Officer. We will respond to your request within 30 calendar days.
For more information on your rights please visit our Data protection and your rights webpage or alternatively if you would like a hard copy of this information, please contact us.
How to raise a complaint
We aim to directly resolve all complaints about how we handle personal information. If your complaint is about how we have handled your personal information, you can contact our Data Protection Officer by:
- email: dataprotection@scotborders.gov.uk
- phone: 0300 100 1800
You also have the right to lodge a complaint about data protection matters with the Information Commissioner's Office (ICO), who can be contacted by:
- post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- phone: 0303 123 1113
- Visit the ICO website
If your complaint is not about a data protection matter, visit our Making a complaint webpage for more information