Frequently asked questions
How do I apply for a new permit?
New digital permits/season tickets will be available from 21 September 2026 through the RingGo app or by calling 0131 516 4000.
Will there be an increase in permit charges?
Yes. From 1 October 2026 permits will cost £107.50.
Where can I use my RingGo permit?
A parking permit/season ticket is valid in one nominated car park only:
Hawick
- Allars Crescent - RingGo code 12661
- Walters Wynd - RingGo code 12659
- Cross Wynd - RingGo code 12658
Peebles
- Swimming Pool - RingGo code 12664
- Greenside - RingGo code 12663
Galashiels
- Hall Place - RingGo code 12656
Can I use my RingGo permit in more than one car park?
No. RingGo permits are valid for one car park only.
Does a permit/season ticket guarantee a parking space?
No. A permit or season ticket does not guarantee a parking space. Spaces are subject to availability.
I have a RingGo permit and I'm changing my car. What should I do?
From 21 September 2026, updates can be made through the RingGo app.
Will I receive a renewal reminder?
No. It is the permit holder's responsibility to renew.
Which type of vehicle can I use with my permit?
Permits are only available for:
- Cars
- Goods vehicles up to 3.5 tonnes maximum gross weight
- Vehicles with up to 13 seats, including the driver
To qualify for a Resident's Parking Permit, your vehicle must fit entirely within a marked parking space. Parking spaces are 5m long and 2.5m wide.
Can I apply if I don't live in the Scottish Borders?
Yes. Anyone can apply.
What if I can't afford the increased charge?
Alternative parking options are available, including free car parks and on-street parking where permitted.
My permit expires between March and September 2026. What should I do?
You can continue using your expired paper permit until 30 September 2026 at no extra cost. Please keep it displayed in your windscreen.
I renewed my permit in February 2026. What happens now?
Your current paper permit will remain valid until February 2027.
I'm changing my car and have a paper permit valid until February 2027. What should I do?
Email payparking@scotborders.gov.uk with:
- Contact number
- Permit number
- Current vehicle registration
- New vehicle registration
Please keep your existing permit.
Which car parks can I use my paper permit in?
Galashiels
- Ladhope Vale
- Hall Place
Hawick
- Allars Crescent
- Walters Wynd
- Cross Wynd
- O’Connell Street
- Health Centre (Teviot Road)
Peebles
- Swimming Pool
- Greenside
- Edinburgh Road