How to make a complaint
Any complaint about the conduct of a councillor should be sent in writing to the Chief Executive. The person making the complaint must disclose their name and provide full contact details. The complaint must also include the following details:
- the name of the councillor against whom the complaint is being alleged
- the nature of the conduct alleged
- the part of the Councillors' Code of Conduct which is alleged to have been breached.
The complaint should be accompanied by any supporting evidence on which the complainer intends to rely
Acknowledgement of complaint
The Chief Executive will issue an acknowledgement of receipt to the complainer within 5 working days and shall send a copy of the complaints procedure to them. The Chief Executive will advise the complainer that the full details of their complaint will be sent to the Defendant. The Chief Executive may seek clarification from the complainer in relation to any aspect of the complaint. The date of receipt of such clarification shall then be deemed to be the date of receipt of the complaint.
Intimation of the complaint to the Councillor
Within 5 working days of the date of receipt of the complaint (or as soon as possible thereafter), the Chief Executive shall intimate the complaint to the Defendant. In particular, the Defendant shall be informed of the following:
- identity of the complainer
- the exact nature of the complaint
- the provisions of the Code of Conduct which they are alleged to have contravened
In addition, the Defendant shall be sent a copy of the complaints procedure.
What happens to my complaint?
Your complaint will be passed on to the Monitoring Officer who will investigate and provide a response to your complaint. The Monitoring Officer's duties are to ensure that Councillors follow the Councillors' Code of Conduct and that the Council acts legally at all times.
You also have the right to make a complaint to the Public Standards Commissioner.