Business Rates FAQs

Business Rates charges

How are my Business Rates calculated?

Business rates are calculated by multiplying the rateable value (RV) of your property by the National Poundage Rate. Your RV is set by your local Assessor and the Poundage Rate set by the Scottish Government.

You can find details on the current Poundage Rate on our Charges,Valuations and Appeals webpage.

The rateable value of a property is generally based on its estimated open market rental value on a specific date. If you are considering buying or leasing a commercial property you can view potential rates changes on the government website.

What if I do not agree with my rateable value?

By law we must base your rates charges on the rateable value entered in the Valuation Roll. If you have any questions about the rateable value of your property, email   

How do I pay?

Pay by instalments

You can pay in 10 monthly instalments on the first of each month, or by Direct Debit in 10 or 12 monthly instalments on 1, 5, 15 or 25 of each month. For bills issued after April, instalments start in the month following issue. If you already pay by direct debit you do not have to do anything as your payments will continue as detailed on your bill.

Pay by lump sum

You can chose to pay your full bill in one lump sum, on or before 1 May.

Can cash payments still be made?

Cash payments can still be made at Post Office or shops displaying the PayPoint sign.

Will I face penalties for non-payment?

If you do not pay and monies remain outstanding 14 days after issue of a final notice, we may apply for a Summary Warrant. The full amount outstanding would then become payable, together with a penalty of 10% of the amount due. If unpaid, this may result in legal proceedings against you to recover the debt.

What if I can't afford to pay my bill?

If you are struggling to keep up with payments contact Customer Advice and Support by phone 0300 100 1800 or email for assistance.

Should I be paying less?    

There are many ways in which your bill can be reduced, for example:

My business is still closed due to COVID-19, do I still have to pay?

Business Rates are still chargable during this time but you may qualify for relief depending on the type of business you have, refer to the above question 'Should I be paying less?'

I normally get SBBS as my property is empty, why don't I get this now?

From 1 April 2020 legislation states that businesses must be in occupation to be eligible for Small Business Bonus relief. If you are currently receiving this relief and your property has become empty or you are now Business Rate payer with an empty property you may still be eligable for empty property relief.

I have heard that SBC have changed their bank account, do I need to do anything?

Our bank account has changed from April 2020. If you use home or phone banking after that point you will need to use our new details:

  • Royal Bank of Scotland
  • Sort code: 83-26-34
  • Account number: 00601166

Our old bank account has now closed so any payments made to this will be rejected.

What do I do if I need to report a change?

If you sell your property, move into or out of a commercial property, please ensure you contact us immediately by email or phone 0300 100 1800, in order to amend your liability. Information we need include names of parties moving out or taking over the property, dates of occupation, any lease sales settlement dates and any details regarding solicitors involved in transactions.