Direct debit

Frequently asked questions

Can I choose a direct debit payment date?

The following direct debit payment date options are available:

  • Weekly - on a Friday
  • Fortnightly - on a Friday
  • 4 Weekly - on a Friday
  • Monthly - on the 1st, 5th, 15th or 25th
  • Annually - on the 1st

A direct debit instruction is continuous, this means you do not need to renew it every year.

Can I pay over twelve-months?

Yes, by direct debit you can. To pay over twelve-months (April to March inclusive), please contact customer advice and support services.

Can I change or cancel my direct debit?

Yes. To change your payment-date, please contact customer advice and support services.

A Direct debit can be cancelled at any time at your bank or building society.

What happens if a mistake is made?

If we or your bank or building society make a mistake, you are guaranteed a full and immediate refund from your bank or building society.

How do I setup a direct debit?

If you would like to pay by direct debit you can:

Setup a direct debit to pay Council Tax