Privacy notice - waste services

Commercial Waste Services

We are a local authority established under the Local Government etc. (Scotland) Act 1994. You can contact us by:

  • phone: 0300 100 1800
  • email:  
  • address: Council Headquarters, Newtown St Boswells, Melrose TD6 0SA  

Data Protection Officer

Contact our Data Protection Officer directly online.

How we will use your information

We will use your information to set up and maintain a contract to:

  • provide a commercial waste and recycling collection and disposal service from your business or organisation
  • perform this service as a sub contractor to your clients
  • allow processing of charges for the service
  • verify your identity where required
  • contact you (by post, email or telephone)
  • maintain our records

We provide these services to you as part of our function as your local authority and trade waste contractor. Processing your personal information is necessary for the performance of a contract with you (or to take steps to enter into a contract with you).

If you do not provide us with the information we have asked for then we will not be able to provide this service to you.

Who we may share your information with

Your information will be accessed by staff who need to use it in order to provide the service described above.

We are legally obliged to safeguard public funds so details will be checked internally for fraud prevention and verification purposes and may be shared with other public bodies for the same purpose. 

We are legally obliged to share certain data with other public bodies such as HMRC and will do so where the law requires this. 

Your information may also be shared and analysed internally in order to provide management information, inform service delivery reform and similar purposes to meet our duty to achieve best value and continuous service improvement. 

In general we do not transfer personal data outside either the UK or the European Economic Area (EEA) and on the rare occasions when we do, we will inform you. We will only transfer data outside the UK and the EEA when we are satisfied that the party which will handle the data and the country it is processing it in will provide adequate safeguards for personal privacy. 

Decision Making

We do not use profiling or automated decision making processes. Some processes are semi-automated (such as anti-fraud data matching) but a human decision maker will always be involved before any decision is reached in relation to you.

Your rights

You have the right to request access to any personal data we hold about you. You can also request that we restrict the use of your information or even object to any further processing. You can do this by contacting the Data Protection Officer. We will respond to your request within thirty calendar days.

Find out more about your rights. Get in touch with our Data Protection Officer if you would like a hard copy of this information.

How to raise a complaint

We aim to directly resolve all complaints about how we handle personal information. If your complaint is about how we have handled your personal information, contact our Data Protection Officer online or phone 0300 100 1800.

However, you also have the right to lodge a complaint about data protection matters with the Information Commissioner's Office, who can be contacted by:

  • post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • phone: 0303 123 1113 (local rate) or 01625 545745
  • website

Please note if your complaint is not about a data protection matter but about waste services, you can raise this online via our website.