This webpage displays any missed collections that have not been carried out due to operational issues and have been reported to us by our staff members.
If your bin has not been collected as scheduled and is not listed, please report it on our report a missed collection page.
Leave your bin/bags at the collection point but be mindful to ensure paths remain accessible for pedestrians and other users.
We will make every effort to return for your bin but there may be occasions when we are unable to do so. If we have not returned to empty your bin within five working days of your scheduled collection, remove your bin from the collection point. In this instance we will collect extra waste on your next scheduled collection day. Present the extra waste in bags at the side of your wheeled bin. We cannot accept recycling presented in black bags.
Friday 20 June 2025 update
We have completed a review of our internal procedures and as a result are able to begin a phased reintroduction of the automatic bin lifters in urban areas. Manual mode will continue to be used in rural areas for the meantime.
This combined with the addition of temporary agency staff will help minimise any disruption and maintain service delivery.
As a result we are pleased to announce that food waste collections will resume next week from Monday 23 June.
If your general waste or recycling bin is not collected as scheduled, please can you leave it presented as we will make every effort to return for it. If we have not returned by the end of Sunday, please take your bin back in and present it again on your next scheduled collection day.
We would also like to remind householders to please remove bungee cords, ropes, chains or any other type of restraint from their wheeled bin on collection days for the safety of SBC staff. Remaining restraints will be removed by our staff if possible, but if they cannot be removed we will not be able to collect the bin. Please note that we may not be able to guarantee the return of any restraints removed by our staff.
Please be assured that we are working hard to minimise this service disruption, whilst ensuring the safety of our staff. We are very sorry for this inconvenience and ask for your continued patience and support.
Thank you for your continued understanding.
Food Waste Collections
Friday 20 June 2025
Domestic household food waste collections will recommence from Monday 23 June 2025.
