This webpage displays any missed collections that have not been carried out due to operational issues and have been reported to us by our staff members.
Leave your bin/bags at the collection point but be mindful to ensure paths remain accessible for pedestrians and other users.
We will make every effort to return for your bin but there may be occasions when we are unable to do so. If we have not returned to empty your bin within five working days of your scheduled collection, remove your bin from the collection point. In this instance we will collect extra waste on your next scheduled collection day. Present the extra waste in bags at the side of your wheeled bin. We cannot accept recycling presented in black bags.
Tuesday 09 June 2025 update
We continue to experience service-wide disruption across all of our waste and recycling collections, following a health and safety incident involving a member of our staff.
The lifting mechanisms on all waste collection vehicles continue to be operated in manual mode as opposed to the automatic feature, for the safety of our staff. This is slowing down the speed at which we can collect all types of domestic waste, causing disruption to our operations and resulting in missed collections.
Please note that domestic household food waste collections have now been suspended between Monday 9 June and Friday 13 June. This is due to the knock-on effects of the service-wide disruption and the prioritisation of general waste and recycling collections.
As we are not sure how long this disruption will continue, if you do not have enough space in your food waste bin, we ask that you place any food waste into your general waste bin until further notice. We are very sorry for this inconvenience.
If your general waste or recycling bin is not collected as scheduled, please leave it presented as we will make every effort to return for it. If we have not returned by the Sunday, please take your bin back in and present it again on your next scheduled collection day.
We would also like to remind householders to please remove bungee cords, ropes, chains or any other type of restraint from their wheeled bin on collection days for the safety of SBC staff. Remaining restraints will be removed by our staff if possible, but if they cannot be removed we will not be able to collect the bin. Please note that we may not be able to guarantee the return of any restraints removed by our staff.
We will do our best to pick up any bulky uplifts that have been scheduled for the next weeks as planned; however no new bookings will be taken before July.
We ask for your continued patience and cooperation while we work hard to resolve this matter. Please accept our apologies for any inconvenience these disruptions may cause.
Thank you for your understanding.
Food Waste Collections
Monday 09 June 2025
Please note that domestic household food waste collections have now been suspended between Monday 9 June and Friday 13 June. This is due to the knock-on effects of the service-wide disruption and the prioritisation of general waste and recycling collections.
As we are not sure how long this disruption will continue, if you do not have enough space in your food waste bin, we ask that you place any food waste into your general waste bin until further notice. We are very sorry for this inconvenience.
We are sorry for the inconvenience caused.