This webpage displays any missed collections that have not been carried out due to operational issues and have been reported to us by our staff members.
If your bin has not been collected as scheduled and is not listed below, please report it via our report a missed collection page.
Leave your bin/bags at the collection point but be mindful to ensure paths remain accessible for pedestrians and other users.
We will make every effort to return for your bin but there may be occasions when we are unable to do so. If we have not returned to empty your bin within five working days of your scheduled collection, remove your bin from the collection point. In this instance we will collect extra waste on your next scheduled collection day. Present the extra waste in bags at the side of your wheeled bin. We cannot accept recycling presented in black bags.
All collections - November 2024
We are currently experiencing significant staff shortages which is having an impact on scheduled collection and our ability to return for missed bins. We are working hard to rectify this situation, but please be aware that we may not be able to return for missed bins before the next scheduled collection.
We ask for your patience in this matter and apologise for any inconvenience caused. Find more information on the current situation
The best way to keep updated about waste collection issues including missed uplifts is through the Scottish Borders Recycles online waste & recycling portal, and accompanying app – access here.
General Waste Collections
Hume, Gordon, Whiteburn, Blythe & Westruther areas - Monday 2 November
- Due to a shortage of staff, we were unable to carry out the general waste collections scheduled, in the following areas:
- Hume, Gordon, Whiteburn, Blythe and Westruther areas
- Residents and trade waste customers are advised if we have not returned for the bins within 5 working days to remove their bin from the collection point and in this instance, we will collect any extra bagged general waste on the next scheduled collection day. Please place extra bags beside the bin on collection day.
C11 North of Stow - Wednesday 27 November
- Due to a road closure, we were unable to carry out the general waste collections scheduled between Watherston and Plenpoth, North of Stow.
- Residents and trade waste customers are advised, If we have not returned for the bins within 5 working days to remove their bin from the collection point and in this instance, we will collect any extra general waste on the next scheduled collection day.
Recycling Collections
Clovenfords, Fountainhall, Heriot, Gilston and surrounding areas - Wednesday 4 December
- Due to a shortage of staff, we were unable to carry out the recycling collections scheduled, in the following areas:
- Valley View Clovenfords, Blackhaugh, Bowland Fountainhall, Heriot, Falahill, Gilston and surrounding areas.
- Residents and trade waste customers are advised if we have not returned for the bins within 5 working days to remove their bin from the collection point and in this instance, we will collect any extra recycling on the next scheduled collection day. Please place extra bagged recycling beside the bin on collection day.