Book a collection of household bulky items

Changing or cancelling a bulky uplift

You can change or cancel your booking by signing into your MyScotBorders account, or by contacting our Customer Advice and Support Service.

After the cut off times below, you can’t change your items. You can cancel the booking but you won’t receive a refund.


Collection day

Cut off time for changes/refunds

Eildon Area – Clovenfords, Earlston, Galashiels, Lauder, Melrose, Selkirk, St Boswells


12midnight on Sunday

Berwickshire Area - Chirnside, Coldstream, Duns,  Eyemouth, Greenlaw

Alternate Wednesdays

12midnight on alternate Mondays

Cheviot, Teviot and Liddesdale Area - Ancrum, Denholm, Hawick, Jedburgh, Kelso, Newcastleton


12midnight on Tuesday
Tweeddale Area – Broughton, Innerleithen, Peebles, Walkerburn, West Linton Alternate Wednesdays 12midnight on alternate Mondays


Customer Advice and Support Service

Address: Council Headquarters
Newtown St. Boswells

Telephone: 0300 100 1800