Social media

Contacting us on social media

Please note that you should not rely on a social media platform itself as a method of contacting us. Not all platforms will be monitored continuously, especially outwith normal working hours.

Our responses to replies, comments and direct messages depend on the individual service. Even if we do not reply, we are listening and will act on or pass on your comments as appropriate.

In most cases, it is better to contact the service directly.

Our social media platforms are not intended to be used by the media or politicians to contact us:

  • if you are a member of the media, please see our media centre
  • if you are an elected representative, not including a Scottish Borders Councillor, (for example a community councillor or a board member of a community group or other community organisation) please use established means for contacting the councillor or director that you require. This will typically be email or other written correspondence with the Chief Executive, Council Leader, relevant director or relevant convenor
  • if you are one of our elected members, please use established means for contacting the relevant director or officer you require, either by email or written correspondence

Other methods of contacting us

See our full contact details or departmental online contact forms.

Download our social media policy