Eligibility criteria

We provide support to those people who are at the greatest risk.

To ensure that our decisions are fair we use agreed national criteria known as eligibility criteria. This takes into account each person’s circumstances.

Risks assessed:

  • Neglect or physical or mental health
  • Personal care
  • Participation in community life
  • Carers, including the ability to continue their caring role

You may have a number of needs for support, so your needs may fall into a number of different categories.

Risk levels

  • Critical - major risks to your independent living or health and well being which are likely to require immediate or imminent provision of services.
  • Substantial - significant risks to your independent living or health and well being which are likely to require immediate or imminent provision of services
  • Moderate - risks to your independent living or health and well being.
  • *  Low - issues around your quality of life but low risks to your independence and well being.

* Resources are not available to meet these needs. However, advice will be given to find alternative sources of support with appropriate arrangements for review, if required.

How to get a service

You will need an assessment.  Find out how to arrange an assessment.

Download introduction to social care and preparing for assessment