• Skip to content
Scottish Borders Council home
  • MyScotBorders
  • Request
  • Report
  • Pay
  • A-Z of services
  • Request
  • Report
  • Pay
  • A-Z of services
  1. Home
  2. Have your say
  3. Making Complaints

Making Complaints

Contents

  1. What isn’t a complaint
  2. What is a complaint
  3. How long you have to make a complaint
  4. You are here: Making a complaint
  5. What happens next
  6. Getting help to make a complaint
  7. Care complaints

Making a complaint

You can make a complaint:

  • using the online complaint form
  • by phoning Customer Advice and Support Services on 0300 100 1800
  • at any contact centre or library contact centre
  • in writing
  • to your local councillor

Complaints about your Councillor

Find out how to complain about your local councillor.

  • Next page : What happens next
  • Previous page : How long you have to make a complaint

Have your say

  • Community engagement
  • Community Engagement Strategy
  • Consultations and surveys
  • Contact us
  • Making Complaints
  • Petitions and deputations
  • Social media
  • Social Work complaints
  • Surveys
  • We asked, you said, we did
  • Contact us
  • Accessibility statement
  • Terms and disclaimer
  • Site map
  • Cookies
  • Languages
  • Social media

All content © 2025 Scottish Borders Council. All Rights Reserved.

Designed and powered by Jadu.

  • Facebook
  • X (Twitter)
  • You Tube
  • Flickr
Scottish Borders Council home Print Fallback Logo