Library/Contact Centre FAQs
We have COVID-19 related FAQs related to give more information on what facilities are currently available.
What facilities can the public access from 11 August?
At this point only the outdoor pitches will be available for public use. More facilities will be made available as government restrictions are ease
Will the library and contact centre be open?
All Live Borders' library online resources are available. In addition Live Borders' connect and collect library service is now operation for physical stock, visit the Live Borders website for more information.
All of our contact centres and library/contact centres remain closed at this time, this means that the plan to incorporate the facilities to within the new campus is currently on hold. In the meantime, if you need a face to face meeting please phone us 0300 100 1800 and talk to one of our customer service advisors who will arrange a suitable appointment for you
Can the public come into the campus for a look around after school hours?
Public access is currently not permitted at this time. A virtual tour will be made available, and updates will be provided through our and Live Borders websites
How can I make a booking?
Booking forms are available for download on Live Borders website along with a general enquiry form.
Can I register my interest in using facilities within the Jedburgh Campus now in preparation for a full reopening?
Yes, this can be done by downloading and submitting a general enquiry form from Live Borders website.
How much will it cost to use the campus facilities?
A price list is available on the Live Borders website. At this point only the outdoor pitches will be available for public use. More facilities will be made available as government restrictions are eased.
Why has the decision been made to move the library and contact centre to the new Campus?
Jedburgh Grammar Campus is a significant £32m investment in the town and will provide an innovative and flexible facility which will cater for all ages of the community in one location.
While we will continue to take forward investments such as this, we have also been reviewing our properties across the Borders as part of our Fit for 2024 programme which requires us to make significant savings.
The current estate and running costs across all Borders communities are not sustainable and therefore we have no choice but to reduce the number of properties we run.
As a result, with the new campus including a new library and contact centre, the current buildings will no longer be required to deliver services.
What are the benefits of having both facilities within the campus?
The new library and contact centre are being developed to meet customer needs in 2020.
There will be longer opening hours for the library and provision of digital services to improve accessibility.
The library and contact centre will not be in a fixed area, with large, flexible areas within the campus also available to both services.
What will the new library and contact centre opening hours be?
The hours are being finalised and will be communicated in advance of the campus opening.
However, there will be an increase from opening hours at the current library/contact centre which is 25 hours per week.
How will the public be able to access books?
In the same way they currently do at the library/contact centre.
Will public transport be provided from the town centre to the campus?
We are currently in discussions with the community about supporting a new community led transport project which would aim to provide a link from the town centre to the campus.
Will there be security doors to access the new library and contact centre?
No, the library and contact centre facilities will be open for use by the community, along with other facilities.
Will pupils be using the library at the same time as members of the public?
Pupils will be able to access the community library while being supervised by teachers. However, there will also be opportunities across all of the learning spaces for young people to read books and research materials for their classwork.