Trading standards

Advice for consumers

You may find that problems can't be resolved with the seller or supplier. You may need to pursue your rights in other ways.

Consumer Advice

If you have a problem with goods or services please contact:

  • Advice Direct Scotland online
  • by telephone on 0808 164 6000. The service operates from 09.00 - 17.00 Monday to Friday, excluding bank holidays

Consumeradvice.scot is the online identity of Advice Direct Scotland.  Advice Direct Scotland want to provide all citizens of Scotland with practical consumer advice and information which makes a difference and remains completely free to use.  It works in partnership with our Trading Standards team.

They may send your complaint to us for further action.