Trading standards

Advice for consumers

You may find that problems can't be resolved with the seller or supplier. You may need to pursue your rights in other ways.

Citizens advice

If you have a problem with goods or services please contact Citizens advice

  • Using their online form
  • by telephone on 03454 04 05 06. The service operates from 09.00 - 17.00 Monday to Friday, excluding bank holidays

Citizens advice is the UK wide telephone and online service offering information and advice on consumer issues. It works in partnership with our Trading Standards team.

They may send your complaint to us for further action.