Advice for consumers
You may find that problems can't be resolved with the seller or supplier. You may need to pursue your rights in other ways.
If you have a problem with goods or services contact Advice Direct Scotland:
- by phone: 0808 164 6000, Monday to Friday from 9am-5pm, excluding bank holidays
Advice Direct Scotland want to provide all citizens of Scotland with practical consumer advice and information which makes a difference and remains completely free to use. It works in partnership with our Trading Standards team.
They may send your complaint to us for further action.