Home Energy Efficiency and Affordable Warmth

How do we use and store your personal information

We need to process your data in order to ensure that the services we are providing meet our statutory and legal obligations, are fit for purpose, efficient and effective. The information is being collected for the following purposes:

  • provide information about social and other types of housing
  • advise and assist on issues such as energy efficency measures, property improvement, maintenance, repairs and adaptations services
  • provide advice, information and assistance in relation to renting and living within private sector housing
  • to provide additional services to those that meet eligibility criteria

The legal basis for each purpose is set out below:

Legal Basis




Performance of a contract

three, four

Legal obligation

one, two, four

Vital interests


Task carried out in the public interest

one, two, three, four

Legitimate interests


Some of the key pieces of legislation we use are:

  • Anti -Social Behaviour (Scotland) Act 2004
  • Housing (Scotland) Acts 1987, 2001, 2006, 2010 and 2014 and related legislation
  • Homelessness(Scotland) Act 2003 and related legislation

What information do we collect about you?

For all of the purposes detailed above, we collect basic personal data. This can include your name, date of birth, national insurance number and contact details (including phone number, email or address). In order to verify your details we may also ask for proof of identify such as photocopies of passport or driving licence.

How do we store your data?

In order to provide you with a service, we may need to store your data. All personal data is securely stored and will not be shared with any third party organised unless sepcified. We will retain personal information for a period of five years, it will then be securely destoryed.