How to send evidence using a smart device

Step one

Take a photo of your evidence.

Step two

Open the email app on your device and create a new email.

In the 'To' section add our email address: [email protected]

Step three

Attach your photo(s) to the body of the email.

  • on an Android device, look for the Paperclip icon:Attachthen choose “attach file“
  • on an Apple device, look for the photo symbol: the Insert Photo Toolbar button in the format bar, then find the photo (you can swipe up to see more images)

Step four

Provide your claim number. If you don't know your claim number, provide your:

  • name
  • National Insurance Number
  • address

Step five

Check all of the information is correct and send the email to us.