Step one
Take a photo of your evidence.
Step two
Open the email app on your device and create a new email.
In the 'To' section add our email address: CustomerAdvice@scotborders.gov.uk
Step three
Attach your photo(s) to the body of the email.
- on an Android device, look for the paperclip icon then choose “attach file“
- on an Apple device, look for the photo symbol in the format bar, then find the photo (you can swipe up to see more images)
Step four
Provide your claim number. If you don't know your claim number, provide your:
- name
- National Insurance number
- address
Step five
Check all of the information is correct and send the email to us.