Trading standards

Advice for consumers

You may find that problems can't be resolved with the seller or supplier. You may need to pursue your rights in other ways.

Consumer advice

If you have a problem with goods or services contact Advice Direct Scotland:

  • online
  • by phone: 0808 164 6000, Monday to Friday from 9am-5pm, excluding bank holidays

Advice Direct Scotland want to provide all citizens of Scotland with practical consumer advice and information which makes a difference and remains completely free to use. It works in partnership with our Trading Standards team.

They may send your complaint to us for further action.

Trading standards

Address: Council Headquarters
Newtown St Boswells

Telephone: 0300 100 1800