Privacy statement

How to make a complaint about handling of personal information

We aim to directly resolve all complaints about how we handle personal information.

If your complaint is about how we have handled your personal information, you can contact our Data Protection Officer by:

  • phone: 0300 100 1800
  • email:

Make a complaint through Information Commissioner's Office

You also have the right to lodge a complaint about data protection matters with the Information Commissioner's Office (ICO).

  • post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • phone: 0303 123 1113 (local rate) or 01625 545745
  • online: visit the ICO website

Make a complaint about a council service

If your complaint is not about a data protection matter, make a complaint to us directly online.

Download our Data Protection - code of practice Download our Information Governance policy Download our Records Management policy