Problems paying your business rates

Methods of payment

If you are finding it difficult to get the payments to us on time you may consider paying by:

  • direct debit - this will ensure your payment reaches us on time every month
  • standing order - details of when payments are due and amounts are on your bill
  • phone banking
  • online payments
  • in person at Post Offices, shops and outlets which display the PayPoint logo

What if I do not pay?

If you do not make payments by the due dates, we may take legal action against you. We recommend that you pay your rates bill by direct debit to ensure payments are made on time.

If you are having problems paying, contact Customer Advice and Support Services.

Legal action

We can take legal proceedings for recovery of the total amount due (after serving a notice requiring payment of that balance within 14 days).

If this happens the Sheriff will grant a Summary Warrant against you. This means you will have to pay a 10% surcharge on the rates outstanding and a Sheriff Officer can recover the arrears, and could arrest your wages, bank accounts, etc. This would be the last possible resort of action.

Business support

You can also seek business advice and support by contacting Business Gateway Local Support or South of Scotland Enterprise.

Customer Advice and Support Service

Address: Council Headquarters
Newtown St. Boswells

Telephone: 0300 100 1800