Business Rates FAQs

Annual Bills

What date will I receive my annual bill?

Non-Domestic Rates Annual Bills will be issued on 10 April 2024 offering the instalments from 1 May 2024 to 1 February 2025. 

Why has my Business Rates bill changed?

This may be due to many things, such as;

  • a change in your Rateable Value
  • a change to the thresholds applicable to the poundage rate this year
  • you received a relief last year that has not been applied to your account this year

Information on the April 2024 changes can be found here

If you still need information on why your bill has changed contact us.

If you need to apply for a reduction, see our Business Rates charges FAQs.

What is Transitional Relief?

Transitional Relief (TR) is a scheme introduced by Scottish Government as a way of reducing some of the increased liability resulting from the revaluation and legislative changes. There are 3 schemes available for 2024-25. Entitlement to the general TR scheme will be automatically added to ratepayers' accounts once the software becomes available. The further two schemes, Small Business Bonus TR and Park TR must be claimed by ratepayers and more information on these can be found here.

I disagree with my bill?

If your dispute is in relation to your new Rateable Value, queries regarding this should be directed to the Assessor.

If your dispute relates to any reliefs, exemptions, liability, how and when to pay or any billing matter, these can be answered by Customer Advice and Support Service

I am worried about the amount of Rates I have to pay.  Is the amount due correct and what should I do?

Contact Customer Advice and Support to let us know why you are concerned, and we will get back in touch with you to discuss it.

Why don't have an Understanding my Council Tax/Business Rates leaflet with my bill?

All the information that was on the leaflet is now available online.

If you require a paper copy of the document, contact us with your request.