Charges for services

A change in your financial circumstances

You must tell us about any changes in your financial circumstances which may affect your financial assessment straight away. Examples of changes you should tell us about are:

 • you start to receive a new benefit *

• you change address

• your income changes (such as an increase in pension or benefit)

• your savings or investments changes or goes above the maximum threshold of £35,500

• any changes in Housing Benefit or Council Tax Reduction

* Please note that this will be taken into account from the start date of the new benefit award period.

Annual financial reassessment

The financial assessment is reviewed each financial year. This will determine if there are any changes to your contribution and you will be told the result in writing as soon as possible. We will use the information supplied by you in the previous year and contact you by letter to let you know what financial information we already have. You must tell us if this is wrong or has changed.

How to appeal your charges

If you cannot pay your charges or have special circumstances that we are not aware of, you can submit an appeal. More information on appealing a charge can be found Appeal a charge | Charges for services | Scottish Borders Council

More information on how we use your information can be found here Privacy notice – Care Resource team | Scottish Borders Council

More information on the Council’s Charging Policy which includes frequently asked questions can be found here Social Work Charging policy | Scottish Borders Council

Contact the Care Resource Team to discuss any aspect of your financial assessment 

Care Resource Team - Home Care

Address: Council Headquarters
Newtown St. Boswells
Melrose
TD6 0SA

Telephone: 01835 826945