Who we are
We are a Local Authority established under the Local Government etc. (Scotland) Act 1994 and have our headquarters at Scottish Borders Council, Newtown St Boswells, Melrose, TD6 0SA. You can contact our Customer Advice and Support Service by:
- email: CustomerAdvice@scotborders.gov.uk
- phone: 0300 100 1800
Our Data Protection Officer can be contacted using the above details or by emailing dataprotection@scotborders.gov.uk
How we will use your information
The personal information we hold about you may be collected by:
- online form
- phone
- a member of our staff
Who we may share your information with?
We will use your information to process your application, take payment and to contact you should there be an emergency. We are collecting and using this information for the performance of a task which is carried out by us in the public interest or in its official duty.
Your information will be accessed by our staff who need to use it in order to provide the service described above, in particular staff in Roads, Traffic Management and Finance. Your information will not be shared with any third party organisations.
Information you have given us about other people
If you have provided anyone else's details on this form, please make sure that you have told them that you have given their information to us. We will only use this information to contact those people to assess your own entitlement to this service. If they want any more information on how we will use their data they can view our privacy statement or email dataprotection@scotborders.gov.uk
How long do we keep your information for?
The information you have provided will be retained for one year from the end of road occupation period if approved and six months from the last action on application if refused.
Your Rights
You have the right to request access to any personal data held about you by us. You can also request that we restrict the use of your information or even object to any further processing. You can do this by contacting the Data Protection Officer. We will respond to your request within 30 calendar days.
For more information on your rights please see our website or if you would like a hard copy of this information, please contact us.
How to raise a complaint
We aim to directly resolve all complaints about how we handle personal information. If your complaint is about how we have handled your personal information, you can contact our Data Protection Officer by:
- email: dataprotection@scotborders.gov.uk
- phone: 0300 100 1800
You also have the right to lodge a complaint about data protection matters with the Information Commissioner's Office (ICO), who can be contacted by:
- post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- phone: 0303 123 1113
- website
If your complaint is not about a data protection matter you can find details on how to make a complaint.