Using this form
Use this form to make a complaint if something has gone wrong, or you're unhappy with the service you've received. We value all complaints and use information from them to help us improve our services.
You can find out more information about our complaints procedure, the complaints that we handle, or other ways that we can resolve your complaint on our website (opens in new window).
You can also find out what we do with your information on our website (opens in new window).
Do you have a MyScotBorders account?
Sign in (opens in new window) to be able to receive updates on your complaint.
This form times out after 20 minutes inactivity, but if you sign in, the information you’ve entered will be saved and you can return later to complete it. Find out more about the benefits of having an account and how to register (opens in new window).