Update 12.45pm
We are starting to slowly see systems coming back online.
We expect the picture will continue to improve through this afternoon.
Update 11.30am
Due to a global Microsoft issue we are experiencing a number of impacts across various systems, including:
- Outlook
- Teams
- SharePoint
- OneDrive
- Copilot
Our phonelines remain operational, however we are asking customers to only contact us if the matter is urgent.
This is a situation outwith our control. Please do not log tickets with CGI or the DIS Support Hub regarding Microsoft 365 access. Both teams are already aware and monitoring the situation closely.
Please do not restart your device, reinstall apps, or reset your passwords, as this will not resolve the connection errors.
Microsoft is actively restoring servers in waves, so you may see gradual recovery. If you need to reach a colleague urgently and Outlook or Teams is unresponsive, please use an alternative method such as a phone call or text message.
Reporting significant issues or concerns
If you are aware of a significant issue or concern relating to the outage which is impacting essential business please raise this with your line manager in the first instance.
Line managers are then asked to raise directly with Emergency Planning via 01835 825056.
Schools
Due to the impact on emails, parents have been contacted and advised to use phone or Eduspot/Groupcall to reach schools.
Contact and booking forms
We have switched off some online booking forms as these connect directly to calendars in Microsoft. This includes our bulky uplifts and community recycling centre trailer bookings.
Most contact forms are working, with some workarounds put in place to support critical contact forms, either through alternative notification routes or access direct into Jadu.
If you are experiencing issues accessing submitted contact forms and this is having a direct impact on essential business please log a 'Help or advice' ticket with the DIS Support Hub.
Updates
Please continue to check this webpage throughout the day for updates.