Privacy notice - Joint Transformational Change Programme
Data Controller
Scottish Borders Council is a local authority established under the Local Government etc. (Scotland) Act 1994. Our head office is located at Newtown St Boswells, Melrose TD6 0SA. You can contact us on 0300 100 1800 or CustomerAdvice@scotborders.gov.uk.
Data Protection Officer
Our Data Protection Officer can be contacted using the contact details for the Council as set out above or by email at dataprotection@scotborders.gov.uk
How we will use your information
Scottish Borders Council will use your information to enable us to ensure that feedback received in connection to the Scottish Borders Council and Live Borders Joint Transformational Change Programme is collated and recorded. The Council is collecting and using this information in the performance of a task carried out in the public interest, which in this case is to consult and engage with members of the public so they can provide feedback in relation to the facilities run and / or the services delivered by Live Borders.
The Council may use your information to contact you by post, email, or telephone and to maintain our records.
The information used will be retained for five years and then disposed of securely. Further information on the retention periods for each data category can be found through the following link: https://www.scottisharchives.org.uk/resources/scarrs/.
Who we may share your information with
Your information will be accessed by Council staff who need to use it in order to provide the service described above. Your information will be shared with the following third-party organisation, Live Borders, as the Council is working in collaboration with Live Borders to deliver the Joint Transformational Change Programme and any feedback will be collated and reviewed by both organisations, which is necessary for the performance of a task which is in the public interest.
Your information may also be shared and analysed internally in order to provide management information, inform service delivery reform and similar purposes to meet our duty to achieve best value and continuous service improvement.
In general, the Council does not transfer personal data outside either the UK or the European Economic Area (EEA) and on the rare occasions when it does so the Council will inform you. The Council will only transfer data outside the UK and the EEA when it is satisfied that the party which will handle the data and the country it is processing it in will provide adequate safeguards for personal privacy.
Decision-Making
The Council does not use profiling or automated decision-making processes. Some processes are semi-automated (such as anti-fraud data matching), but a human decision maker will always be involved before any decision is reached in relation to you.
Third Party Information
If you have provided anyone else's details to us, please make sure that you have told them that you have given their information to Scottish Borders Council. We will only use this information to contact them in connection with the SBC & Live Borders Joint Transformational Change Programme. If they want any more information on how we will use their information they can visit our web site at www.scotborders.gov.uk/privacystatement or by email dataprotection@scotborders.gov.uk.
Your rights
You have the right to request access to any personal information held about you by the Council. You can also request that we restrict the use of your information or even object to any further processing. You can do this by contacting the Data Protection Officer using the contact details provided above. We will respond to your request within thirty calendar days.
For more information on your rights please visit our website www.scotborders.gov.uk/DPYourRights or if you would like a hard copy of this information, please contact us using the contact details provided above.
We aim to directly resolve all complaints about how we handle personal information. If your complaint is about how we have handled your personal information, you can contact the Council's Data Protection Officer by email at dataprotection@scotborders.gov.uk or by telephone on 0300 100 1800.
However, you also have the right to lodge a complaint about data protection matters with the Information Commissioner's Office (ICO), who can be contacted by post at:
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
You can contact the ICO by phone on 0303 123 1113 or visit their website for more information at https://ico.org.uk/concerns.
If your complaint is not about a data protection matter, you can find details on how to make a complaint on our website at www.scotborders.gov.uk/complaints.