We continue to experience service-wide disruption across all of our waste and recycling collections, following a health and safety incident involving a member of our staff.
We ask for your continued patience and co-operation while we work hard to resolve this matter. Please accept our apologies for any inconvenience these disruptions may cause.
Thank you for your understanding.
Reason for disruption
The lifting mechanisms on all waste collection vehicles continue to be operated in manual mode as opposed to the automatic feature, for the safety of our staff. This is slowing down the speed at which we can collect all types of domestic waste, causing disruption to our operations and resulting in missed collections.
Food waste collections suspended
Please note that domestic household food waste collections have now been suspended between Monday 9 June and Friday 13 June. This is due to the knock-on effects of the service-wide disruption and the prioritisation of general waste and recycling collections.
As we are not sure how long this disruption will continue, if you do not have enough space in your food waste bin, we ask that you place any food waste into your general waste bin until further notice. We are very sorry for this inconvenience.
Missed collection advice
If your general waste or recycling bin is not collected as scheduled, please leave it presented as we will make every effort to return for it. If we have not returned by the Sunday, please take your bin back in and present it again on your next scheduled collection day.
Remove bungee cords etc
We would also like to remind householders to please remove bungee cords, ropes, chains or any other type of restraint from their wheeled bin on collection days for the safety of SBC staff. Remaining restraints will be removed by our staff if possible, but if they cannot be removed we will not be able to collect the bin. Please note that we may not be able to guarantee the return of any restraints removed by our staff.
Bulky uplifts
We will do our best to pick up any bulky uplifts that have been scheduled for the next weeks as planned; however no new bookings will be taken before July.