Frequently asked questions
Do you treat rat and mice infestations?
What if the rats or mice are coming from my neighbour's property?
Our officers will investigate the source of the infestation and will provide advice and guidance to the land owner. If necessary, legislative powers may be used to deal with the source of the infestation
What pests do you not treat, apart from bees and bats?
We do not treat slugs, snails, spiders, woodworm, birds, foxes and rabbits.
How does the pest control service deal with vermin?
We use professional grade poisons for all treatments. If you do not want poison to be used, we will not be able to help and suggest you consider using traps readily available from ironmongers and other retailers.
Are your poisons safe?
We only use poisons approved for use by the Health and Safety Executive. All poisons are laid according to strict guidelines and are generally safe. However, as with all poisons, there can be a risk to small pets, or even children, if they are misused in any way. The Pest Control Officer will leave a leaflet detailing the poisons used, where they are laid and what precautions you should take. Further advice is given on what action to take following accidental ingestion.
Can I treat a pest infestation myself?
There is no law that prevents you from taking your own action to deal with pests. Indeed early treatment can prevent a problem from becoming a major infestation. Traps and poisons are widely available at ironmongers and farm stores and such do-it-yourself action can be quite successful where small numbers of pests are concerned. We can offer pest control advice over the telephone. Please call Customer Services on 0300 100 1800.
Do I need to be present when the Pest Control Officer visits?
Most treatments can be conducted without your presence. The Pest Control Officer will telephone only if he needs further details, or needs access to your property. Following a visit, the officer will leave a card explaining exactly what has been done and if required, when any further visits will take place.