Appeals and queries
Appeals
If you think you have been incorrectly charged, and it has nothing to do with the valuation of your property, you may appeal in writing within 28 days of receiving your bill to the:
Director - Resilient Communities
Council Headquarters
Newtown St Boswells
Melrose
TD6 0SA
If you don't agree with the Rateable Value assigned to your property, you need to submit a proposal to the Assessor.
Non-Domestic proposals can be made through the Scottish Assessors Association website using the online form and details of how to make a proposal can be found here
Using the online form is the best way to ensure you make a proposal that complies with the legislative requirements and can then be considered by the Assessor.
Time Limits for Making a Proposal
| Revaluation | 31 July in the year of revaluation |
| New owners, tenants or occupiers | Within 4 months of acquiring an interest in a property |
| New entries or altered entries | Within 4 months of the issue of the notice advising the new or altered entry |
| Error | Up to the last day before the next revaluation (31 March 2026 for the 2023 revaluation) |
| Material Change in Circumstances | 4 months after the roll ceases to be in force (31 July 2026 for the 2023 revaluation) |
Queries
If you have a query about your Business Rates, please contact Customer Advice and Support Services.
All questions about the Rateable Value of your property should be directed to the Assessor.
Customer Advice and Support Service
Address:Assessor
Monday to Thursday: 8:45am-5pm Friday: 8:45am-3:45pm
Address: