Website redesign project

We asked for your feedback on our website redesign project.

We asked:

In May 2015, we tested the proposed structure of our new website with you using a paper-based exercise. We asked how easy or difficult it was for you to find web pages and complete tasks, for example, to make a Freedom of Information request or apply for empty property relief.

We amended the structure of our new website following your feedback and began a second round of consultation in February 2016. We tested the amended structure with you using a development version of our new website.

We also asked:

  • Was there any information missing from the website?
  • Was the information easy to understand?
  • Was the text and layout clear?
  • What do you think of the new design?
  • Do you have any other comments?

We consulted with a variety of different groups across the Borders during this time, including:

  • Blind and partially sighted people
  • Contact centre users
  • Eildon Housing staff
  • Hard of hearing and deaf people
  • Library users
  • NHS Borders staff
  • Older adults
  • Our staff
  • People from deprived areas
  • People with learning disabilities
  • Physically disabled people
  • Rail and bus commuters
  • Young people

You said:

We talked with 243 people during February 2016.

  • 87.2 per cent of people found the information they were looking for.
  • 55.9 per cent found the information very easy to find.
  • 21.3 per cent found the information easy to find.
  • 7.4 per cent found the information quite easy to find.
  • 3.2 per cent found the information difficult to find.
  • 0.4 per cent found the information very difficult to find.
  • 59.6 per cent could complete the task associated with the topic.
  • 16.4 per cent thought information was missing from the website.
  • 80.6 per cent thought the information was easy to understand with no jargon.
  • 84.3 per cent thought the text and layout was clear and easy to view.

The quantity of information on the website was:

  • Not enough – 9.0 per cent
  • Just right – 74.0 per cent
  • Too much – 0.8 per cent

We did:

  • We amended our website structure following feedback received during testing in May 2015.
  • We further improved our website structure following feedback received during February 2016.
  • We added more pages to our A to Z of services to make information easier to find.
  • We added supplements and links to certain web pages to make information easier to find.
  • We added information that you said was missing.
  • We reviewed all web pages, removed unnecessary information, and updated the page content where necessary.

Want to know more?

 For further information, please contact the Web Team.