We asked for your feedback on our website redesign project.
In May 2015, we tested the proposed structure of our new website with you using a paper-based exercise. We asked how easy or difficult it was for you to find web pages and complete tasks, for example, to make a Freedom of Information request or apply for empty property relief.
We amended the structure of our new website following your feedback and began a second round of consultation in February 2016. We tested the amended structure with you using a development version of our new website.
We also asked:
- Was there any information missing from the website?
- Was the information easy to understand?
- Was the text and layout clear?
- What do you think of the new design?
- Do you have any other comments?
We consulted with a variety of different groups across the Borders during this time, including:
- Blind and partially sighted people
- Contact centre users
- Eildon Housing staff
- Hard of hearing and deaf people
- Library users
- NHS Borders staff
- Older adults
- Our staff
- People from deprived areas
- People with learning disabilities
- Physically disabled people
- Rail and bus commuters
- Young people
We talked with 243 people during February 2016.
- 87.2 per cent of people found the information they were looking for.
- 55.9 per cent found the information very easy to find.
- 21.3 per cent found the information easy to find.
- 7.4 per cent found the information quite easy to find.
- 3.2 per cent found the information difficult to find.
- 0.4 per cent found the information very difficult to find.
- 59.6 per cent could complete the task associated with the topic.
- 16.4 per cent thought information was missing from the website.
- 80.6 per cent thought the information was easy to understand with no jargon.
- 84.3 per cent thought the text and layout was clear and easy to view.
The quantity of information on the website was:
- Not enough – 9.0 per cent
- Just right – 74.0 per cent
- Too much – 0.8 per cent
- We amended our website structure following feedback received during testing in May 2015.
- We further improved our website structure following feedback received during February 2016.
- We added more pages to our A to Z of services to make information easier to find.
- We added supplements and links to certain web pages to make information easier to find.
- We added information that you said was missing.
- We reviewed all web pages, removed unnecessary information, and updated the page content where necessary.
Want to know more?
For further information, please contact the Web Team.