Public toilets - FAQs
How do I report a problem or maintenance issue?
To report a problem with any of our public toilets please complete this form.
How do I make an enquiry about public toilets?
You can make an enquiry by completing this form.
How often are the toilets cleaned?
Our public toilets are cleaned every day, while toilet roll and paper towels are restocked regularly.
Are any of your toilets attended?
No, we have no staff based solely at any of our toilets.
How much do you charge for someone to use a public toilet?
For those where there is a charge, it is 30 pence per usage.
Is there a charge for using an accessible toilet?
No, a RADAR key allows 24-hour independent access for people with disabilities to around 7,000 fully accessible toilets in the UK.
Anyone seeking to obtain a RADAR key should contact our Customer Services team or visit the Disability Rights UK website, where further details of the scheme are available.
Both require proof of eligibility in order to receive a key.
Do Councils have to provide toilets as part of their duties?
No, public toilet provision is not statutory.
There is a major event coming up in our community, is there anyone I can contact to discuss public toilet provision for the day?
Please contact us to discuss, for example in some instances we can make sure the public toilets are opened out of hours to support a local event.
What if I cannot afford to use the toilets?
There are publicly accessible buildings with toilets within communities which you are not required to pay for and which could be used.
What if there is an issue with the toilets or I become stuck in one?
If you cannot get out of a toilet, please contact Scottish Borders Council headquarters on 0300 100 800, or if it is out of hours please call 01896 752111.