Privacy notice
Data controller
We are a local authority established under the Local Government etc. (Scotland) Act 1994 and have our headquarters at Scottish Borders Council, Newtown St Boswells, TD6 0SA.
You can contact us by:
- phone: 0300 100 1800
- email: CustomerAdvice@scotborders.gov.uk
Our Data Protection Officer can be contacted using the details above or by emailing dataprotection@scotborders.gov.uk
How we will use your information
We will use the information you provided to keep you updated on the progress on your enquiry you have contacted us about and to ensure that we are fully sighted on all incidents that are impacting on the local community to help us provide the most appropriate emergency response and support.
We are collecting and using this information for the performance of this task which is carried out in the public interest.
The information you have provided will be retained for five years.
Who we may share your information with
Your information will be accessed our staff who need to use it in order to provide the service described above.
Your information will be shared with the following third party organisations: police, fire, ambulance, NHS and other category 1 or 2 responders or the appropriate Community Assistance Hub for support during extreme weather and to comply with our legal requirements in terms of:
- Civil Contingencies Act 2004
- Control of Major Accident Hazards Regulations 2015
- The Local Government in Scotland Act 2003
We are legally obliged to share certain data with other public bodies such police, fire, ambulance and the NHS and will do so where the law requires this and it will be proportionate.
Your information may also be shared and analysed internally in order to provide management information, inform service delivery reform and similar purposes to meet our duty to achieve best value and continuous service improvement.
In general we do not transfer personal data outside either the UK or the European Economic Area (EEA) and on the rare occasions when it does so we will inform you. The Council will only transfer data outside the UK and the EEA when it is satisfied that the party which will handle the data and the country it is processing it in will provide adequate safeguards for personal privacy.
Decision making
We do not use profiling or automated decision-making processes. Some processes are semi-automated (such as anti-fraud data matching) but a human decision maker will always be involved before any decision is reached in relation to you.
Third party information
If you have provided anyone else's details to us, please make sure that you have told them that you have given their information to us. We will only use this information as part of the assessment of your need for services and to contact them in connection with delivery of any such services.
For more details on how we use your information, see our general privacy statement or email dataprotection@scotborders.gov.uk
Your rights
You have the right to request access to any personal data held about you by us. You can also request that we restrict the use of your information or even object to any further processing. You can do this by contacting the Data Protection Officer. We will respond to your request within 30 calendar days.
For more information on your rights visit our Data protection and your rights webpage or if you would like a hard copy of this information, contact us.
How to raise a complaint
We aim to directly resolve all complaints about how we handle personal information. If your complaint is about how we have handled your personal information, you can contact our Data Protection Officer by:
- email: dataprotection@scotborders.gov.uk
- phone: 0300 100 1800
However, you also have the right to lodge a complaint about data protection matters with the Information Commissioner's Office (ICO), who can be contacted:
- by post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
- by phone: 0303 123 1113
- Visit the ICO website
If your complaint is not about a data protection matter, visit our Making a complaint webpage for more information.