Online services
Many of our services have online forms which allow you to access services at a time that is convenient to you. They are grouped into the following categories, which can be accessed using the links at the top of all our webpages:
- Request
- Report
- Pay
If you have an enquiry relating to a specific service please use our our online A-Z of services. Contact details for specific services can be found at the bottom of our pages, along with a link to an online contact form where one is available.
Please make use of our online services wherever possible. If the service you are looking for isn’t available on the website, the below contact methods are also available.
Live chat
Live chat is a service we are currently trialling. It is available on various pages of our website for associated enquiries. If we can deal with your enquiry over live chat, a box will appear on the bottom right hand of your screen.
Live chat is available:
- Monday to Thursday: 9am - 5pm
- Friday: 9am - 4pm
Contact Customer Advice and Support Service
- online: fill out our Customer Advice and Support Service online contact form
- phone: 0300 100 1800
- Monday to Thursday: 8:45am - 5pm
- Friday: 8:45am - 4pm
- visit a Contact Centre/Library Contact Centre - see our online directory for locations and opening times for our Contact Centres.
Emergency out of hours
Please note: This service is for emergencies only. If your enquiry is not urgent, we won’t be able to resolve it out of hours. To make sure those in immediate need get help quickly, please contact us during normal office hours for routine issues. This way, your concern will be handled promptly and by the right team.
This service is for emergencies only, such as:
- Immediate social work concerns (child or adult protection)
- Homelessness or welfare emergencies
- Situations of acute risk to health or safety
If someone is in immediate danger, call 999.
For non-emergency health advice, call NHS24 on 111.
If you need urgent help when our offices are closed, call 01896 752111.
For routine enquiries, please report this on our website or contact us during normal office hours, shown above.
More information can be found on the Emergencies and Safety Page.
Other useful contact numbers
- NHS24: 111
- Crimestoppers: 0800 555 111
- Police Scotland: in an emergency call 999 and for non-emergencies call 101
- Alcoholics Anonymous: 0800 9177 650
- Samaritans: 116 123. SMS: Text 'SHOUT' to '85258'
- Scottish Women's Aid: 0800 027 1234
- Power cut: 105
- Electricity: 0800 40 40 90
- Gas leaks: 0800 111 999
- Scottish Water: 0800 0778 778
- Floodline: 0345 988 1188
- Housing Support: 01896 661385, Freephone: 0800 376113
- Care Inspectorate National Enquiry Line: 0845 600 9527
- Borders Independent Advocacy Service (BIAS): 01896 752200
- What Matters Hub: 0300 100 1800 (Option One)
- Child and Adolescent Mental Health Service: 01750 23715
- BGH Switchboard: 01896 826000
- General MHO enquiry line: 01896 752111
- Children and Families Duty Social Work Team: 01896 662787
Headquarters
Phone 01835 824000.
Scottish Borders Council
Council Headquarters
Newtown St. Boswells
Melrose
TD6 0SA
British Sign Language users
Contact us via Contact Scotland-BSL.