Third parties
We are a local authority established under the Local Government etc. (Scotland) Act 1994 and have our headquarters at Newtown St Boswells, Melrose, TD6 0SA.
You can contact our Customer Advice and Support Service by using our online contact form, or by phone on 0300 100 1800.
Our Data Protection Officer can be contacted using the contact details above or by emailing dataprotection@scotborders.gov.u
How we will use your information
We will use your information for the purposes of determining planning or related applications. We are entitled to collect and use this information under our statutory duty to provide this service to you. This may include the determination of applications at Committee meetings which may be shown online.
Whether the application is successful, unsuccessful or withdrawn, the information you have provided will be will be retained for a period of ten years.
Who we may share your information with
Your information will be accessed by our staff who need to do so in order to provide the service described above. We will not share this information with third parties, but you should be aware that we publish all information received in relation to planning applications on the planning pages of our website, which we will do for a period of ten years following the determination of the application. We redact personal contact information (phone numbers and email addresses) and signatures prior to publication online, but you should be aware that your name and address will be published on the Planning Portal and will be available for inspection and copying by any interested party.
Persons who make comments on planning applications will also have their details used as part of the appeal or review process. Names and addresses will also be published as part of the Local Review Body process, and personal details will be sent to the Planning and Environmental Appeal Division of the Scottish Government as part of the appeal process.
We are legally obliged to share certain data with other public bodies such as HMRC, CSA, Police Scotland, Scottish Courts and the Public Services Ombudsman and will do so where the law requires this.
Your information may also be shared and analysed internally in order to provide management information, inform service delivery reform and similar purposes to meet our duty to achieve best value and continuous service improvement.
Your Rights
You have the right to request access to any personal data held about you by us. You can also request that we restrict the use of your information or even object to any further processing. You can do this by contacting the Data Protection Officer using the contact details provided above. We will respond to your request within 30 calendar days.
For more information on your rights please visit our Data protection and your rights webpage or alternatively if you would like a hard copy of this information, please contact us.
Making a complaint
If you are unhappy with the way we have processed your personal data please contact our Data Protection Officer. If after raising your concerns with the Data Protection Officer you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office
- address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- phone: 0303 123 1113 (local rate) or 01625 545745
- email: scotland@ico.org.uk
- Visit the ICO website
If your complaint is not about a data protection matter, visit our Making a complaint webpage for more information.