Out of hours service

Our emergency out of hours service is available from:

  • Monday to Thursday 4.30pm-12midnight
  • Friday 4pm-12midnight
  • weekends and public holidays 9am-12midnight
  • each night there is an emergency service from 12midnight-9am

What help is available?

A wide range of social work services are covered, with the most urgent problems being dealt with first. There is no drop-in facility.

  • referrals are usually taken by phone when the issue will be discussed and a course of action decided upon
  • if immediate action is required, this will be taken
  • if action is needed but not immediately, the information will be passed on to day staff to be dealt with on the next working day. This may involved a visit from one of our teams or referral to another service

Partnership working

The team works in co-operation with other agencies and services such as our Emergency Planning Team, Adult Social Work, the Police and NHS Borders.