Complaints performance reports

Reports on our performance on dealing with complaints from customers

• Performance report 2018-19 (PDF - 1.42 MB)
• Performance report 2017-18 (PDF - 1.77 MB)
• Performance report 2016-17 (PDF - 1.69 MB)
• Performance report 2015-16 (PDF - 1.59 MB)
• Performance report 2014-15 (PDF - 1.27 MB)
• Performance report 2013-14 (PDF - 1.71 MB)