- Title or Description
- Council and Provider Services
- FOI Number
- 2024622
- Date Received
- 19/06/2024
- Type of Request
- FOI
- Request or Question
-
Council Services 1) Please provide a list of health and care services that are funded and operated by the local authority ("In House" services). This should include, but not be limited to, reablement, supported living, rapid response, domiciliary care, intermediate care and extra care etc. that are being operated by the council. If any of these services are delivered using an Arms-Length organization, NHS Trust or commissioned to third-party companies please confirm details.
2) For services identified in question 1
please can you share: - Does the service use an electronic workforce management system including, rotas, recording contact time, electronic medication management etc? - If they do use a system, please confirm what system is used, how much it costs annually and when is the contract end date? - Where a system is used please can you also confirm if there are any existing plans to replace this? Is there a planned procurement exercise or market test? - Please can you share the head of service/lead contact for any services identified in question 1)? Who is responsible for the IT system/management of the service? Provider/Commissioned Care Services
3) Regarding commissioned care services (IE care delivered by a third party provider), does the council ask providers to use an ECM (Electronic Call Monitoring) tool? Is this one system for all providers, or a mixture of different systems please?
4) How does the council collect data (For payment, KPI management or otherwise) from providers of commissioned care services?
5) How does the council currently pay for care services? Are providers paid based on what they actually deliver, commissioned data, block payments etc? What happens if a provider delivers more or less care than the council have commissioned?
6) Is an electronic portal used for providers to submit data/information on delivery of care services?
7) Please confirm contact details for: - The responsible officer of commissioned care - The person(s) responsible for management of care providers - The head/lead of the finance team processing invoices for your care providers - Response
-
1. Please provide a list of health and care services that are funded and operated by the local authority ("In House" services). This should include, but not be limited to, reablement, supported living, rapid response, domiciliary care, intermediate care and extra care etc. that are being operated by the council. If any of these services are delivered using an Arms-Length organization, NHS Trust or commissioned to third-party companies please confirm details.
* Waverley care home older adults residential, enhanced dementia care and emergency respite care
* Saltgreens care home -older adults residential and respite care
* St Ronans care home - older adults residential and respite care
* Deanfield care home and reablement service older adults residential care and reablement service
* Garden View intermediate care service reablement and assessment unit
* Grove House care home older adults residential care
* Homecare East
* Homecare West
* Homecare South
2) For services identified in question
1) please can you share: -
Does the service use an electronic workforce management system including, rotas, recording contact time, electronic medication management etc? Yes
In terms of the Contractual information Scottish Borders Council do not hold the information requested therefore we give notice under s17 of FOI(S)A 2002 and declare that the information is not held. The contract is between our IT Service Provider CGI and the system provider. The Council s use of the application is provided as part of CGIs over all Managed Service provision. - Where a system is used please can you also confirm if there are any existing plans to replace this? Is there a planned procurement exercise or market test? There are no current plans to look at replacing the current system - Please can you share the head of service/lead contact for any services identified in question 1)? Who is responsible for the IT system/management of the service? The Councils outsourced IT services provider, CGI Provider/Commissioned Care Services 3) Regarding commissioned care services (IE care delivered by a third party provider), does the council ask providers to use an ECM (Electronic Call Monitoring) tool? Is this one system for all providers, or a mixture of different systems please? No this is not currently part of the specification. 4) How does the council collect data (For payment, KPI management or otherwise) from providers of commissioned care services? Data is collected via email in terms of adherence to the contract 5) How does the council currently pay for care services? Are providers paid based on what they actually deliver, commissioned data, block payments etc? What happens if a provider delivers more or less care than the council have commissioned? Care providers are paid in different ways according to the contract, this could be spot or block or a mix of block and sliding block. Care at home is paid via actual hours. 6) Is an electronic portal used for providers to submit data/information on delivery of care services? Yes this is submitted via the council electronic system 7) Please confirm contact details for: - The responsible officer of commissioned care Gwyneth Lennox as lead commissioner via Senior Management Support mailbox (Details provided to requester) - The person(s) responsible for management of care providers Scottish Borders Council don t manage the services, we manage the contract Lesley Horne Contracts Business Partner: (Details provided to requester) - The head/lead of the finance team processing invoices for your care providers Elaine Riddle (Details provided to requester)
